FAQ

1. Can I request for something that is not listed on your website.

Yes, we are constantly adding to our product line. If there is something you want that is currently not on the website please email us at thedrtools@gmail.com.

2. What kind of shipping do you use?

Our shipping is done using USPS priority ground shipping which typically takes 3-5 business days to reach you depending upon your location. We send you the tracking number so you can track your shipment.

3. My test is in 2 days and I want the materials right away. Can you ship using overnight shipping?

Yes, we can do the shipping overnight. However please be aware that it is very expensive to ship overnight and most people once they find out the cost they don’t want to do overnight anymore.( an example : upto1 lbs to ship overnight in the U.S is about $ 130 depending upon location) If you are o.k with that kind of pricing, we ask that you pay for the shipping yourself by going on the UPS, USPS or Fedex website and once prepaid then send us shipping label via email to thedrtools@gmail.com .

Also if you are paying for your own shipping then while purchasing it on the website choose the “local pick up ” option so you do not automatically get charged for shipping from our website.

Here are the links

UPS – https://www.ups.com/uis/create?loc=en_US&WT.svl=PNRO_L1

fedex- https://www.fedex.com/lite/lite-ship.html?locale=en_us#address

USPS- https://reg.usps.com/entreg/LoginAction_input?app=GSS&appURL=https://cns.usps.com/labelInformation.shtml

4. Do you do international shipping?

Yes we ship internationally using 2 methods. Please make your choice which depends upon the level of service you want.

option 1 – regular mail through USPS- costs less ( approx $ 20-$ 35 for upto 1 lbs). Takes 10 to 15 days. Only custom receipt mailed but there is NO tracking number

Option 2 – Fedex-  costs more (approx  $ 130 for upto 1 lbs) takes 5-7 business days and a tracking number is sent to you.

Please email us at thedrtools@gmail.com and let us know which option you would like to use. If you are an international buyer please pick ” local pick up ” option when buyting from our website as shipping costs will be billed separately to you depending upon which option you choose.

5. Do I need to open a paypal account because thats where it takes me after checkout.

No, you do not need to create a paypal account to pay . You will be directed to paypal after checkout. Click on “create account” then enter the credit card of your choice. This does not mean that you are creating a paypal account.

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